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www.Akatva.com
We pride ourselves on excellent customer service, and this means getting your items to you as quickly as possible. After you order is confirmed, it will ship within specified time as per the product. Depending on the destination, your item should arrive within a week. We ship all over the world.
Shipping rates will be calculated based on weight and distance. Orders over $500 qualify for free shipping around the world.
Custom orders will take longer to ship, since our design team will be busy handcrafting them to your specifications.
Check your junk mail or spam folder, as some email services may have routed our email there. For smoother shopping in the future, add us to your address book.
As soon as you notice an error in your order, whether it is an incorrect address or the wrong item ordered, please contact our sales team within 24 hours. We will do our best to help you correct your order.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal.
Yes. Please contact customer service if you would like to split your payment between two credit cards.
Yes, our website is encrypted to ensure all of your personal information remains strictly confidential.
If you are not satisfied with your purchase, you may return or exchange your item within 30 days, with proof of purchase. Please contact us to initiate a return. Unfortunately, we cannot accept returns or exchanges for custom work.
We take care to ship our items securely, so they should arrive in pristine condition. If an item is damaged during shipping, please contact us right away to let us know. We will assist you with filing a claim with the carrier, and initiate a replacement delivery.
Our items are built to last a lifetime. We help you protect your purchase with a five-year limited product warranty. If your item is defective, and shows unexpected wear within five years of the date of purchase, Akatva will replace the item at no cost to you. The item must have been properly used and maintained, and not been altered from its original form.
This five-year warranty does not apply to stationary or clearance items.
Once your item leaves our facility, a tracking number will be issued and emailed to you. You do not need to have an account on our website to track your order, but we do recommend it to keep track of your orders over time.
No, you do not. You may shop as a guest if you choose. However, creating an account will allow you to compile a wish list, track all of your orders in one place, and speed up the checkout process.
We do not have a store or catalog, but we offer an amazing selection of handcrafted, unique gifts and accessories on our website.
The best way to reach a member of our team is by emailing at contact@akatva.com
Our world class design team is ready to work with you to customize any piece so that it is exactly what you are imagining. Contact us today.
Any information we collect while you shop on our website is used to provide you the best online shopping experience possible. We will not share, sell, or trade any information to a third party.